Carpet Cleaning FAQs
How much do you charge?
Carpet cleaning is based on the square footage. Furniture cleaning is base on a per piece basis. Please contact us for a free detailed estimate, either through e-mail, phone, or in-home consultation. As always, you are only charged for the areas being cleaned (for example, traffic lanes only without furniture moving). All reputable companies will charge by the square foot. It's impossible to provide accurate room pricing with sizes ranging so greatly.
How long does it take to dry?
By far, our most FREQUENT question. Most cases is 1-2 hours. If the carpet is heavily soiled, most areas are being cleaned, or outside humidity is high, it may be longer. Cross ventilation is your best friend when speeding up drying process. Higher furnace heat or central A/C also helps.
Is your cleaning unit truck-mounted or portable?
Both. 9 out of 10 jobs are cleaned utilizing truck mounted extraction. Other methods exist for cleaning glue-down commercial or high-rise applications where truck mounted extraction is not practical or possible.
How does your service differ than if I did it myself?
T.A.C.T. Temperature, Agitation, Chemical, and Time. The 4 secret ingredients that we can provide that you may not be able to. We have the ability to rinse, neutralize, and extract WITHOUT overwetting or resoiling from detergent residue. Rentals and store-bought units can't do that for you.
How often should I clean my carpet?
Generally, we recommend that you clean your carpets once a year. Pets and high traffic areas may require cleaning more often. Carpet warranties insist on IICRC certified firms (like us) to clean your carpet once every 12-18 months, or warranties may be VOID!
Do you use chemicals, is it safe for pet & children?
Residential cleaning is ALWAYS performed utilizing green-safe certified cleaning products. Our products are safer than most of your own cleaning agents. Application of DuPont Teflon Advanced protectors are also totally safe.
Do you clean all types of carpet & furniture?
We clean all types of wall to wall carpeting, area rugs, tile & grout, furniture, air ducts, and more! Our cleaning methods may vary depending on specific fabrics and fibers. Our experienced techs can determine the safest and most thorough method of cleaning. For example, berber-type fibers (olefin) tend to be oil-loving and tend to require different chemistry to extraction techniques than a traditional plush nylon or polyester.
Can you remove stains?
Short answer is yes, but can be complicated based on the source (protein, cellulose, or synthetic), odor, appearance, fiber type, etc. Our technicians can better inform you of your options upon inspection of your stains. We pre-condition with Green-safe certified detergents to help emulsify ahead of time. Let our techs know of any problem areas in advance for special attention.
Are you insured?
Of course! We are fully bonded and insured.
What do we have to do before our cleaning appointment?
We ask you to please remove any small furniture and breakables off of end tables. Our technicians will take care of your larger items, and replace them with furniture tabs/blocks. Through pre-vacuuming is always recommended to better your cleaning experience.
Should I have my carpet, rugs, or furniture protected after cleaning?
We apply DuPont Teflon Advanced protectors. They provide superior resistance against dry soil, water and oil based spills, and replace lost protection of your textiles from wear, use, vacuuming, and even improper cleaning attempts. They are priced per foot and per item, and carry a 1-year stain warranty. We are STRONG believers in this application and apply them PROPERLY, not just 'blessing' your carpet like some others do. Drying time is usually extended an hour or so, but the inconvenience is worth the benefits.
Does professional cleaning cause the carpet to re-soil faster?
Popular misconception. Quite the opposite, since high-power extraction and neutralization removes harmful dulling soil which can abrade the fiber and shorten the life of the carpet. Routine professional cleanings are required should you have a pro-rated new carpet warranty claim.
Can you remove furniture indentations?
Depends on the fiber type. Polyester fibers tend to permanently crush since they are stiffer and less resilient than a nylon. Most nylons are heat-set fibers having a 'memory' that responds quite well to hot-water extraction.
Do you move furniture?
Yes, within reason. There is no additional charge, just a square foot cleaning price for carpet underneath. For liability reasons, we DO NOT move pianos, grandfather clocks, and audio visual equipment.
Do you guarantee your work?
Yes! If there is a stain that CAN be removed, we will remove it. Based on experience, we do our best to pre-inform you of areas that may not clean to your expectations. It is our job to please you, and we make every attempt to do so. If you're not completely satisfied, we will re-clean at no charge. If you're still not impressed, we will refund your money. How many companies do THAT?
Do you stretch/repair carpet?
We have staffed professionals that can service your repair needs. Usually furniture and contents do not have to be removed to power stretch a carpet or repair a seam.
Do you sell rugs or carpeting?
No, we do not. We do, however, frequently recommend family owned and operated companies that provide top-notch customer service and installations. Contact us for a list of recommended referrals.
What forms of payment do you take?
Cash, checks, VISA, and MasterCard. Payment is expected at time of service, unless arraignments are made in advance with our office.
How long does it take for in-plant area rug cleaning?
Typically 7-10 days. Pick-up and Delivery is included in the per foot pricing of your rug cleaning.
Can you clean area rugs in the home?
Most oriental rugs should be cleaned in our plant, although some synthetic fiber rugs can be cleaned in the home. Rugs should be lied flat to dry and not used for a day.
What areas do you service?
The greater Bucks County and Philadelphia area. We have and will travel further, please contact our office to find out if you are within our service perimeter.
How long does in home cleaning take?
No two jobs are the same, and several factors change the answer. Amount of furniture, heavy soiling, amount/sizes of rooms to be cleaned, more than one type of cleaning service (i.e. Tile & grout, upholstery) will vary. We are particular about drying time and detail, and will be there as long as it takes to complete properly.
Are there any problem carpets or fabrics?
Most synthetic fibers are found in today's homes and workplaces. They inherently respond the best to professional cleaning, however, natural fibers can be cleaned as well by altering chemistry, heat, vacuum, and the like. We are fully trained to determine that upon inspection.
Do you need to use electricity?
Usually not. Our truck-mounted units provide their own heat and vacuum, and are independent power plants. If there is excessive animal hair or dry soil, we will pre-vacuum.
Do I need to stay off carpet after cleaning?
Short answer, No. Newly cleaned carpets are susceptible to resoiling, however, so care must be taken not to transfer dirt onto damp carpet. Drying time is usually only a couple of hours, and be cautious when stepping off damp carpet to hard surfaces like vinyl or tile.
Do you offer specials or coupons?
Please see our coupons below. As always, discounts apply if all furniture is removed.
Do I have to be home when you clean?
Not at all. Make arrangements for letting us in for your appointment ahead of time and we will take care of the rest. Someone from our office will talk to you about billing or payment by phone once job is complete.
Do you do insurance work?
Yes. We offer full scale emergency water damage work, whatever the source. We can usually respond to your emergency within 2 hours. We are experienced with insurance companies, adjusters, and claims procedures, and can answer any questions regarding your issue. Most of the time we can dry your structure with little or no disruption or permanent structural repairs necessary.